What we sell, what it costs and how we bill

01What service we sell

Capitán del Marketing installs and operates The New Agent Method™, an end-to-end managed digital marketing system for licensed, actively practicing real estate agents in the United States, focused on the Spanish-speaking market.

The client purchases a recurring execution service — not a course, not a software license, and not a contact database. Our team performs the operational work; the client provides their on-camera presence and handles the sales conversations with the prospects the system generates.

The service is delivered in two complementary layers:

• Layer 1 — Authority engine. Production and publication of organic social media content (reels, carousels, posts) positioning the agent as a local authority in their area.
• Layer 2 — Acquisition engine. Paid advertising campaigns on Meta (Facebook and Instagram), landing pages, a configured CRM, automated lead qualification, and follow-up sequences by email, SMS and WhatsApp.

02Concrete deliverables

All plans include the same deliverables. The only difference between plans is the commitment term and the resulting cost per month.

03Plans and pricing in USD

All prices are stated in United States dollars (USD) and correspond to the professional service described above. Prices do not include any local taxes that may apply in the client's jurisdiction.

Plans are purchased following a free initial consultation in which we confirm the service is a fit for the agent's situation. The final applicable price is stated in writing in the service agreement before any charge is made.

04How we charge and invoice

• Currency: all charges are made in United States dollars (USD).
• Payment methods: credit or debit card processed through Stripe, PayPal, or bank transfer to a United States account.
• Invoice issuer: QUWWA LLC, an entity registered in the State of New Mexico, United States, with a U.S. EIN.
• Recurrence: plans renew automatically. The payment method on file is charged at the start of each cycle (monthly, quarterly or annual, depending on the plan) until the client submits a cancellation under section 08.
• First charge: occurs upon signature of the service agreement and starts the installation period.
• Receipt: every charge automatically generates a receipt sent to the client's registered email address.

05What is not included

To avoid any ambiguity about the scope of what we charge for, the following are not part of the plan price:

• Advertising budget. Money spent on Meta ads is paid by the client directly to Meta Platforms, Inc. using their own payment method. We do not collect it, we do not hold it as our own funds, and we do not take a commission on it.
• Professional licenses, memberships and fees of the agent (real estate license, MLS, associations, brokerage).
• On-site video production. The client records videos with their own phone. We do not send film crews or equipment to any location.
• Legal, accounting or financial advisory services.

06Service delivery timeline

The service is 100% digital and remote. There is no physical shipment of goods, so no return or shipping policy applies.

System installation is completed within 7 business days from the moment the client provides access and completes the onboarding form:

From day 8 onward, the service continues in monthly operation mode with the recurring deliverables described in section 02.

07Refund policy

How to request a refund

• Email [email protected] before day 30 with the subject line "30-Day Refund Request".
• No justification or explanation is required within that window.
• The refund is processed to the original payment method within a maximum of 15 business days from receipt of the request.

Guarantee exclusions

• Advertising budget already paid by the client directly to Meta or other platforms, as those funds never entered QUWWA LLC.

08Cancellation policy

The client may cancel automatic renewal of their plan at any time, with no penalty and no exit fee.

• How to cancel: email [email protected] with the subject line "Cancellation Request" from the address registered on the account.
• Notice period: at least 15 calendar days before the next billing date. We confirm receipt and the effective cancellation date in writing.
• Effect: automatic renewal stops. The client keeps the service through the end of the cycle already paid for.
• Prior payments: amounts already charged for current or elapsed cycles are not refunded, unless the 30-day guarantee in section 07 applies.
• On cancellation, the client retains ownership of their CRM, their contacts, their published content and their digital assets. We do not withhold client databases.

09Disputes and chargebacks

If you have any issue with a charge, contact us first. We resolve billing disputes directly and without friction.

• Channel: [email protected] with the subject line "Billing Dispute", or WhatsApp at +598 93 697 497.
• Response time: we respond within 24 business hours and resolve the case within 5 business days.
• What to include: charge date, amount, last 4 digits of the card and the reason for the claim.
• If the charge was our error, we reverse it in full, no questions asked.

Filing a chargeback with your bank before contacting us extends the process by several weeks unnecessarily. Should a formal dispute be filed with the card issuer, we will provide the payment processor with the signed service agreement, the record of deliverables and the associated communications.

10Eligibility and restrictions

The service is sold exclusively business-to-business (B2B). To purchase, the client must:

• Be at least 18 years of age and have legal capacity to contract.
• Hold a current, active real estate license in a United States state, or be affiliated with a brokerage that holds one.
• Have their own advertising budget, separate from the plan price.

Applicable restrictions

• We do not serve end consumers. We do not work with home buyers or sellers; our client is always the real estate professional.
• We do not provide real estate, mortgage, legal, accounting or investment advice. We are a marketing service provider.
• We do not guarantee business results. Lead volume and closed transactions depend on the agent's market, their execution and their advertising spend.
• Fair Housing compliance. All campaigns are configured under Meta's Special Ad Category for Housing. We do not target by age, gender, ZIP code or any protected characteristic.
• Export controls and sanctions. We do not provide services to persons or entities subject to OFAC sanctions, or to residents of jurisdictions sanctioned by the United States.

11Guarantee and promotion terms

The only generally available promotion in effect is the 30-day installation guarantee described in section 07. Its full conditions are those published there. It requires no code, registration or additional action from the client: it applies automatically to every purchase.

The initial 30-minute consultation is free and carries no obligation to buy. No payment method is requested to book it.

Results disclaimer: the cases and figures published on this site come from real clients, but do not represent a typical or guaranteed outcome. Results depend on the agent's experience, their market, their level of execution and their advertising investment.

12Contact and company details

We handle billing, support, cancellation and refund inquiries through any of these channels, Monday to Friday, 9:00am to 6:00pm (EST):

• Email: [email protected] — response within 24 business hours.
• WhatsApp: +598 93 697 497 — response during business hours.
• Postal mail: 412 West 7th Street, Clovis, NM 88101, United States.